Hakobune Niseko

Terms & Conditions

These Terms & Conditions apply to all reservations, stays, and services provided by Hakobune Niseko (“the Property,” “we,” or “us”). By making a reservation, you (“the Guest”) agree to these Terms & Conditions.

1. Reservations & Deposits

  • A 10% non-refundable deposit is required to secure your booking.

  • The balance must be paid in full no later than:

    • 14 days before check-in for stays from April–November (summer season).

    • 60 days before check-in for stays from December–March (winter season).

  • Failure to complete payment by the due date may result in cancellation of the booking.

2. Cancellation Policy

  • Summer bookings (April–November):

    • Cancellations made 14 days or more prior to check-in will not incur additional charges.

  • Winter bookings (December–March):

    • Cancellations made 60 days or more prior to check-in will not incur additional charges, but the deposit remains non-refundable.

  • No-shows or early departures will be charged the full booking fee.

3. Check-in & Check-out

  • Check-in time: from 3:00 PM

  • Check-out time: by 10:00 AM

  • Early check-in or late check-out may be arranged subject to availability and additional charges.

4. Property Rules

  • Non-smoking policy: The property is strictly non-smoking indoors. Guests who smoke indoors will be subject to a JPY 500,000 penalty and possible eviction without refund.

  • Damages: Guests are responsible for any damage caused to the property, furnishings, or equipment during their stay. Costs for repair or replacement will be charged accordingly.

  • Behavior: Hakobune Niseko reserves the right to refuse service or terminate a stay without refund if a guest engages in unlawful, disruptive, or unsafe behavior.

5. Liability & Guest Responsibilities

  • Guests participate in activities (including skiing, snowboarding, hiking, and other outdoor pursuits) at their own risk.

  • Hakobune Niseko is not responsible for accidents, injuries, loss, or damage to personal property during the stay, except in cases of gross negligence or willful misconduct.

  • Guests are responsible for their own travel and health insurance.

6. Force Majeure

Hakobune Niseko is not liable or obligated to provide compensation in the event of cancellations or disruptions caused by circumstances beyond our control, including but not limited to natural disasters, extreme weather, government regulations, or transportation interruptions.

7. Governing Law

These Terms & Conditions are governed by the laws of Japan. Any disputes shall be subject to the exclusive jurisdiction of the courts located in Hokkaido, Japan.

8. Acceptance of Terms

By confirming a reservation, paying a deposit, or staying at Hakobune Niseko, guests acknowledge that they have read, understood, and agreed to these Terms & Conditions.