Terms and Conditions
Terms & Conditions
Article 1. Scope of Application
Contracts for Accommodation and related agreements to be entered into between this accommodation (hereafter referred to as “Hakobune Niseko”) and the Guest to be accommodated shall be subject to these Terms and Conditions. And any particulars not provided for herein shall be governed by laws and regulations and/or generally accepted practices of Japan.
In cases where Hakobune Niseko has entered into a special contract with the Guest insofar as such special contract does not violate laws and regulations and generally accepted practices, notwithstanding Section 1, the special contract shall take precedence over the provisions of these Terms and Conditions.
Article 2. Application for Accommodation Contract
A Guest who intends to make an application for an Accommodation Reservation (hereafter referred to as “Accommodation Contract”) with Hakobune Niseko shall notify Hakobune Niseko of the following particulars:
(1) Name(s) of Guest(s);
(2) Date of Accommodation;
(3) Estimated time of arrival;
(4) Number of Guest(s);
(5) Age of Guest(s);
(6) Room Type; Apartment or Chalet
(7) Guest Contact Information and;
(8) Other particulars deemed necessary by Hakobune Niseko.
In the case where there is any change in the Accommodation details as listed above, the Guest shall inform Hakobune Niseko of such change immediately.
In cases when the Guest requests, after the Accommodation Contract is confirmed (See Article 3 below), but prior to arrival, any change of the stay details in Sections 1 (2)(4)(5)(6) that incurs lower stay total charges, will see the difference in deposit or final payment value forfeited.
In cases of any change in Section 1 (1) after the Accommodation Contract is confirmed (See Article 3 below), the Guest shall contact our Reservations staff prior to arrival. Having different lead Guest names can cause interruptions in the check-in process.
In cases when the Guest requests, during his/her stay, any change of the Accommodation Contract details in Sections 1 (2)(4)(5)(6), it shall be handled as an application for a new Accommodation Contract at the time such request is made, and no refund shall be given.
For a specific room or floor request, please note that Hakobune Niseko can take requests from guests regarding specific room configurations or floor levels, however, Hakobune Niseko can not guarantee this request, especially during the peak season in both winter and summer. Hakobune Niseko will do our best, but Hakobune Niseko can not always accommodate this request.
Article 3. Conclusion of Accommodation Contract and Related Matters
An Accommodation Contract is confirmed when the Guest has received written confirmation from Hakobune Niseko or an alternate booking channel (OTA / Travel Agent). In the case a deposit or full payment as stated in Article 4 Section 1 is required to secure the reservation, the reservation will not be confirmed until the payment is received by the prescribed due date specified by Hakobune Niseko.
(1) Upon the receipt of the Accommodation Contract, the Guest shall read carefully to ensure all details are correct.The deposit as stated in Section 1 shall be first used for the Total Accommodation Charges to be paid by the Guest, then secondly for any cancellation charges under Article 6.
Article 4. Accommodation Deposit and Final Balance Payment
Payment policies are applied as follows, unless written differently on the Accommodation Contract:
(1) Summer reservations (stays between 1 April - 30 November)
(1.1) 1-14 nights:
(1.1.1) The stay total is required at time of check-in.
(1.2) 15 nights or longer, or when reserving 5 rooms or more regardless of the stay length:
(1.2.1) If the Accommodation Contract made date is more than 7 days prior to arrival:
(1.2.1.1) A 10% deposit of the stay total is required at the time of booking to secure your stay.
(1.2.1.2) Remaining balance is due 14 days prior to arrival.
(1.2.2) If the Accommodation Contract made date is 7 days or less prior to arrival:
(1.2.2.1) 100% of the stay total is required at time of the Accommodation Contract made.
(2) Winter reservations (stays between 1 December - 31 March)
(2.1) If the Accommodation Contract made date is 60 days or more prior to arrival:
(2.1.1) A 10% deposit of the stay total is required to secure your stay at the time of booking.
(2.1.2) Remaining balance is required 60 days prior to arrival.
(2.2) If the Accommodation Contract made date is less than 60 days but more than 7 days prior to arrival:
(2.2.1) 100% of the stay total is required on booking the Accommodation Contract.
(2.3) If the Accommodation Contract made date is 7 days or less prior to arrival:
(2.3.1) 100% of the stay total is required at time of the Accommodation Contract made.
For reservations made via Hakobune Niseko’s online reservation platform, a 10% deposit will be required at time of reservation to secure the Accommodation Contract. The amount will be dependent on the Accommodation Contract made date and the stay date, the details prescribed in Section 1.
When the required payment is not received by the due date stated in Section 1, Hakobune Niseko shall treat the Accommodation Contract as invalid.
All charges will be made in Japanese Yen. The charges shown in other currencies are estimates and the real charges will be confirmed at time of payment with the Guest’s credit provider.
At the time of payment, if the Guest wishes to pay in other currencies apart from Japanese Yen, the Guest is responsible for the exchange rate calculation.
Hakobune Niseko only accepts payment via credit card for pre-arrival payment. In cases where the Guest wishes to pay via bank transfer, the Guest is responsible for any bank transfer fees incurred. The Guests must contact our Reservations staff if the Guest wishes to do so.
Taxes & surcharges including Onsen tax and 2% Accommodation tax are included in the charges quoted and can be subject to change without notice.
Offer details including terms and conditions are subject to change or be withdrawn without notice. If an offer/package is changed, Hakobune Niseko will honor the terms of agreement at time of the Accommodation Contract made.
Article 5. Special Contracts Requiring No Accommodation Deposit
Notwithstanding the provisions of Article 3 Section 1, Hakobune Niseko may enter into a special contract requiring no Accommodation deposit after the Contract has been concluded as stipulated in the same Section.
In cases when Hakobune Niseko has not requested the payment of the deposit as stipulated in Article 3 Section 1 and/or has not specified the date of the payment of the deposit at the time the application for an Accommodation Contract has been accepted, it shall be treated as though Hakobune Niseko has accepted a special contract prescribed in Section 1.
Article 6. Refusal of Accommodation Contracts
Hakobune Niseko may not accept the conclusion of an Accommodation Contract under any of the following cases:
(1) When the application for Accommodation does not conform to provisions of these Terms and Conditions;
(2) When Hakobune Niseko is fully booked and no room are available;
(3) When the Guest seeking Accommodation is deemed liable to conduct him/herself in a manner that will contravene the provisions of laws and regulations or act against public order or good morals in regard to his/her Accommodation;
(4) When the Guest seeking Accommodation is clearly identified as carrying an infectious disease;
(5) When the Guest seeking Accommodation, demonstrates violent activity or makes demands beyond reasonable purview. If, in connection with the use of a Guest room, Hakobune Niseko is required to provide services beyond the generally accepted scope or to bear such other burden;
(6) When Hakobune Niseko is unable to provide Accommodation due to force majeure, malfunction of facilities and/or other unavoidable causes;
(7) When the application for Accommodation is made for the purpose of transferring the right of use to another party;
(8) In other cases that fall under the stipulations of laws and regulations, prefectural ordinances and other provisions.
Article 7. Right to Cancel Accommodation Contracts by the Guest
The Guest is entitled to cancel an Accommodation Contract by notifying Hakobune Niseko in writing.
In cases where the Guest has cancelled the Accommodation Contract in whole or in part due to causes for which the Guest is liable (except in the case where Hakobune Niseko has requested the payment of the deposit during the specified period as prescribed in Article 4 Section 1 and the Guest has cancelled before the payment), the Guest shall pay cancellation charges as listed in Article 8. However, in cases when Hakobune Niseko has entered into a special contract described in Article 5 Section 1, this provision shall apply only when the Guest has been informed of the obligation of the cancellation charges.
Guests with a confirmed Accommodation Contract who have not arrived at the Hotel by 21:00 on the first evening of their reserved stay are subject to cancelled reservations at the discretion of Hakobune Niseko. Guests who have informed Hakobune Niseko of their estimated late arrival on the first day of their reserved stay and who have not arrived within two hours of the earlier advised late arrival hour are also subject to cancelled reservations at the discretion of Hakobune Niseko.
Article 8. Accommodation Cancellation Policy
Cancellation policies are applied as follows, unless written differently on the Accommodation Contract:
(1) Summer reservations (stays between 1 April - 30 November)
(1.1) 1-14 nights stay:
(1.1.1) Cancellation 14 days or less prior to arrival: 100% of the stay total is required.
(1.2) A 10% non refundable deposit is required at the time of booking.
(1.2.1) The 90% remaining payment is due 14 days before the booking arrival date.
(2) Winter reservations (stays between 1 December - 31 March)
(2.1) Cancellation 60 days or more prior to arrival: 10% deposit is non-refundable.
(2.2) The 90% remaining payment is due 14 days before the booking arrival date.
(2.3) Cancellation less than 60 days prior to arrival: 100% of the stay total is required.
When Hakobune Niseko cancels, voids or refunds a payment to the Guest’s credit card in Japanese Yen, there may be changes in the amount due to foreign currency exchange rates and charges of the bank or credit card company, any differences are the Guest's responsibility. The same rules apply when the refund is made to the Guest’s bank account via a bank transfer.
Article 9. Right to Cancel Accommodation Contracts by Hakobune Niseko
Hakobune Niseko may cancel the Accommodation Contract under any of the following cases:
(1) When the Guest is deemed liable to conduct and/or has conducted him/herself in a manner that will contravene the law or act against the public order and good morals in regard to his/her Accommodation;
(2) When the Guest is clearly considered to correspond to the following (a) to (c);
(2.1) Gang group, gang group semi-regular members or gang member related persons or other antisocial forces.
(2.2) corporate body or other organisation when gang groups or gang members control business activities.
(2.3) In a corporate body which has persons connected to gang members as its board members.
(3) When the Guest is considered as a member of a corporate body or other groups whose business is governed by an organised crime group or similar groups or when the Guest is deemed liable to behave in a manner that will infringe upon other Guests of Hakobune Niseko;
(4) When the Guest is clearly identified as carrying an infectious disease;
(5) When the Guest commits any illegal acts of violence, intimidation, extortion or other threatening acts to Hakobune Niseko facilities or its employees, or requests the hotel to assume unreasonable burden, or is deemed liable to have ever committed the same acts against them;
(6) When Hakobune Niseko is unable to provide Accommodation due to causes of force majeure, malfunction of facilities and/or other unavoidable causes;
(6.1) Hakobune Niseko is not responsible for any external expenses such as cancellation fees pertaining to flights, other hotels, etc, that may arise from a force majeure-related cancellation.
(7) When the Guest does not observe Hotel Policy such as smoking in the property, burning of firecrackers within the property, interferes with fire prevention or protection facilities and any other policies stipulated by Hakobune Niseko; and
(8) In other cases where the provisions of laws and regulations or prefectural ordinances, etc. can apply which stipulate the Accommodation’s right to refuse to accept the Guest.In the case when Hakobune Niseko has cancelled the Accommodation Contract in accordance with the preceding Section, Hakobune Niseko shall not be entitled to charge the Guest for any services not received during the contractual period.
Each room has a set maximum occupancy. The Accommodation Charge is determined by the number of Guest(s) and age of Guest(s). Changes to the number and age of Guest(s) may change the charge of the Accommodation.
(1) In cases where the number of Guest(s) of any age exceeds the number written on the Accommodation Contract, Hakobune Niseko retains the right to cancel the Accommodation Contract without refund. Alternate Accommodation will need to be secured or extra charges applied, to be decided by Hakobune Niseko upon consideration of its room capacity.
(2) Guests of any age count toward the maximum occupancy limit.The notice of cancellation in any of the cases listed above in Sections 1 and 3 shall be electronic mail or in writing to the Guest according to the contact information provided pursuant to Article 2. If the said notice has not reached the destination though given according to the contact information provided pursuant to Article 2, it shall be regarded as having reached the destination when the time at which the notice should have normally reached the Guest has passed.
Article 10. Registration
The Guest shall register the following particulars at the front desk of Hakobune Niseko on the check-in date:
(1) Name(s), age(s), address(es) and occupation(s) of the Guest(s);
(2) Nationality, passport number, a digital or photocopy of the passport, and a valid credit card for incidental charges;
(3) Date and scheduled time of departure; and
(4) Other particulars deemed necessary by Hakobune NisekoIn cases where a valid credit card is unavailable, the Guest shall provide a cash security deposit of 50,000JPY per night.
In cases where the Guest intends to pay his/her Accommodation Charges by any means other than cash in Japanese Yen, such as Accommodation coupons or credit cards, such means of payment shall be shown in advance at the time of the registration prescribed in Section 1.
Article 11. Occupancy Hours of Guest Rooms
The Guest is entitled to use the reserved room(s) between 3pm on the check-in date and up to 10am on the check-out date, unless the check-in and check-out time is specified differently in the Accommodation Contract. In the case where the Guest changes rooms during their stay, Guests will need to follow our standard check-in and check-out times.
Hakobune Niseko may, notwithstanding the provisions prescribed in Section 1, permit the Guest to use the room(s) beyond the time prescribed in the same section. In this case, extra charges up to 1-night Accommodation at the best available rate shall be paid. This is subject to availability. Otherwise, Hakobune Niseko retains the right to ask the Guest to vacate the room any time after the check-out time.
Article 12. Observance of Rules and Regulations
The Guest shall observe the Rules and Regulations established by Hakobune Niseko in accordance with those posted within the premises of Hakobune Niseko.
Article 13. Liabilities of Hakobune Niseko
Hakobune Niseko shall compensate the Guest for damages if Hakobune Niseko has caused such damages to the Guest in its fulfilment or non-fulfillment of the Accommodation Contract and/or related agreements. However, the same shall not apply in cases when such damage has been caused due to reasons for which Hakobune Niseko is not liable.
Hakobune Niseko is covered by Hotel Liability Insurance in order to deal with unexpected fire and/or other disasters.
Article 14. Handling When Unable to Provide Contracted Rooms
Hakobune Niseko shall, when unable to provide contracted rooms, arrange another Accommodation of the same standard elsewhere for the Guest insofar as practical with the consent of the Guest.
When arrangements of other accommodations cannot be made not with understanding the provisions of Section 1, Hakobune Niseko shall pay the Guest a compensation fee equivalent to the cancellation charges indicated in Article 8 Section 1, and the compensation fee shall be applied to the reparations. However, when Hakobune Niseko cannot provide Accommodation due to causes for which Hakobune Niseko is not liable, Hakobune Niseko shall not compensate the Guest.
Article 15. Handling of Deposited Articles
The Guest shall keep their belongings in the reserved room(s). Hakobune Niseko is not liable for any of the goods, valuables or cash that the Guest has brought into the Accommodation.
Article 16. Custody of Baggage and/or Belongings of the Guest
When the baggage of the Guest is brought into Hakobune Niseko before his/her arrival, Hakobune Niseko shall be liable to keep and to hand it over to the Guest at the front desk upon his/her check-in only if such a request has been informed in advance and accepted by Hakobune Niseko to do so.
When the baggage or belongings of the Guest are found left after his/her check-out, such an article will be kept by Hakobune Niseko for a period of 7 days including the day when it is found, in principle. If the Guest has not asked Hakobune Niseko for return during that period, Hakobune Niseko will keep the article for a certain period after that, and dispose of it according to the laws and regulations of Japan. If the Guest has asked Hakobune Niseko for return during that period, Hakobune Niseko shall arrange the return as per instructions from the Guest, the expenses shall be covered by the Guest. Food, beverages, magazines and other articles equivalent to wastes, not claimed for return by the Guest after check-out, will be disposed.
Hakobune Niseko’s liability in regard to the custody of Guests’ baggage and belongings in cases indicated in Sections 1 and 2 shall be assumed in accordance with the provisions of Article 15 Section 2.
Article 17. Liability for Parked Vehicles
When the Guest uses both undercover and outdoor parking areas at Hakobune Niseko, Hakobune Niseko will be lending a parking space, limited to 1 spot per reservation, depending on availability, the Guest are required to notify Hakobune Niseko to reserve the spot prior to arrival. Hakobune Niseko assumes no liability for the storage and safekeeping of any parked vehicle; provided, however, that if the car is intentionally or unintentionally damaged as a result of Hakobune Niseko’s management of the parking area, Hakobune Niseko will assume liability for the same.
Article 18. Liabilities of the Guest
The Guest shall compensate Hakobune Niseko for the damage caused through the intention or negligence on the part of the Guest under any of the following cases:
(1) Staying with pet(s)
(2) Wearing spikes within the Accommodation
(3) Smoking in the Accommodation including the outdoor area, other than a designated smoking area outside.
(4) Damage to the property that exceeds normal wear and tear
(5) Broken, damaged or missing items from the suite or common areasIn events where any of the policies in Section 1 above are broken, Hakobune Niseko retains the right to ask you and your group to leave the Accommodation. In this situation, a refund will not be issued and any additional cleaning or repairs will be charged in full to the Guest. Additional charges will be levied to the Guest in the case future Guests need to be moved due to the room not being in letting condition.
Any damages to the Accommodation occurred by the Guest, the lead Guest of the reservation is responsible for any further costs incurred to ensure the suite is able to be rented out to future Guests.
In cases where the Guest loses his/her suite keys, a charge of 2,000 yen will be charged on check-out. In cases where the key is found and returned at a later date, the charge will be refunded minus any administration charges incurred.
Article 19. Other
The Guest cannot check-in to his/her suite until credit card details and authorisation have been collected for use as a Security Deposit.
In cases where a valid credit card is unavailable, the Guest shall provide a cash security deposit of 50,000 yen per night.
Hakobune Niseko may not be sublet to a third party including other Guests or travel agencies without the written approval of Hakobune Niseko.
Travel Insurance is strongly recommended to the Guests. A comprehensive travel insurance policy should cover medical expenses, snowsports, personal accident, damage and loss of luggage, cancellation fees, etc.